Frequently Asked Questions

What are the benefits of massage?

Even if you don’t have a specific health issue, massage therapy can provide many benefits, such as:

Increased circulation
Stimulation of the lymph system, the body's natural defense against toxic invaders
Release of endorphins, the body's natural painkiller
Improved range of motion and decreased discomfort associated with lower back pain
Relaxation of injured and overused muscles
Reduced muscle spasms and cramping
Increased joint flexibility
Help recover from strenuous workouts
Pain relief from migraines
Reduce post-operative adhesions and edema, as well as reduced scar tissue

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

When should I get a massage?

Contrary to popular belief, you do not need to wait until you are stressed or injured to get a massage. Any time is a good time for a massage. Massage and Reiki is like a health-supplement or preventative care for a person's body and mind. A regular massage is a great way to cope with physical or emotional stress and to keep it from causing discomfort or harm to your body.

Health & Safety With Victor Novell

Protection & Preservation

It is our intention and commitment to offer our clients the highest level of service, and hospitality, given how we must all be in practice to ensure our well-being as we navigate the Covid-19 pandemic. Guest and employee health and safety is always top priority.

**Please note that these protocols are subject to change depending upon recommendations and existing circumstances**

Studio Suite and Common Areas

It is mandated that masks be worn when entering the building. Your temperature will also be taken upon arrival. If your temperature is 100.4ºF or higher, we will encourage and guide you to reschedule your service without additional charges. A health questionnaire and a service release form must be completed online, prior to your appointment time. If you are unable to complete online, please arrive at least 20 minutes prior to your scheduled appointment time to complete a paper form. Each appointment will be scheduled to allow additional time between services so that a complete deep cleaning and sanitization can be conducted of the studio suite and common areas.

Guest Experience

From arrival to departure guests shall experience minimal contact with other people, recognize social distancing protocols, and partake in contact-free check-in and checkout.

Physical Distancing

Both clients/guests and employees will be required to comply with recommended physical distancing of a minimum of six feet – this will be encouraged in all common areas (restrooms, foyer, waiting area).

Face masks and gloves

All employees will be expected to wear a mask, and gloves where applicable, when working in a public/common area and while performing any service or treatment offered. Guests/Clients will be expected to wear a mask, as per government regulations, when entering or leaving the building, when moving about any public/common area including corridors and when speaking with any staff member. Masks, gloves, sanitizing wipes, and sanitizing hand gel is provided and accessible for all guests and clients.

Cleaning Protocols and Sanitation

The studio suite will be thoroughly sanitized following each appointment utilizing HEPA air purification with UV-C short wavelength, ultraviolet light technology, together with products effective against viruses, bacteria, and other airborne pathogens. All areas will be sanitized after each service/client and there will be enhanced deep cleaning for all areas each day. Hand sanitizing dispensers, touchless where possible, will be made available in all appropriate areas such as at the front door, studio suite, common areas and restrooms.

VICTOR NOVELL MASSAGE & WELLNESS GIFT CARDS AND CERTIFICATES

TERMS AND CONDITIONS

Use of this card/certificate constitutes acceptance of the following terms and conditions.

This card/certificate is transferable but is not replaceable if lost or stolen and should be treated as cash. Victor Novell Massage & Wellness is not responsible for loss, theft, or mutilation of this card/certificate. This card/certificate cannot be returned. This card/certificate cannot be redeemed for cash. Face value of card/certificate is in US Currency (dollars). Unauthorized resale will invalidate this card/certificate.

When properly authorized, this card may be redeemed for services at the Victor Novell Massage & Wellness location at 236 W. Patrick Street Frederick, MD 21701) or in-home (in-home fee of $25.00 is applicable).

Appointments or reservations are subject to availability.

Redeem card/certificate only at location listed or confirmed (if in-home).

Card/certificate must be presented at time of redemption.

Victor Novell Massage & Wellness is an independent company and not affiliated with any partner spa or health and wellness location.

Victor Novell Massage & Wellness makes any warranty of any kind regarding any service you may receive in connection with your use and redemption of this card/certificate.

Victor Novell Massage & Wellness does not assume any responsibility and shall not be liable for any injury, loss, claim, cost, damage, or any special, exemplary, punitive, indirect, incidental, or consequential damages of any kind, whether based in contract, tort, strict liability, or otherwise which arises out of or is in any way connected with (i) your use and redemption of this card/certificate or (ii) the performance or non-performance by any third-party providers even if you have been advised of the possibility of damages. Under no circumstance shall Victor Novell Massage & Wellness be liable for any delay or failure of performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control.

Terms and conditions are subject to change without prior notice.